Shipping policy
Free Shipping
Orders totaling $100.00 or more, excluding tax, are eligible for free economy shipping and orders totaling $150.00 or more, excluding tax, are eligible for free standard shipping. Backorders and preorders are eligible.
Shipping and Handling
Orders are shipped out Monday-Friday, excluding Federal holidays when carriers are closed. Most orders are dropped off with a carrier by next business day, although during holidays or busy periods it may take up to two business days. Free shipping and economy / standard are sent via a carrier of our choosing. Orders with carrier-specific shipping selected will be sent via that method or an equally equivalent method.
We offer domestic shipping options to all 50 states and Washington D.C in the USA along with the following territories;
American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
We currently do not offer international shipping.
Backorders & Preorders
Backorders are open for titles that have already been released and we are out of stock on but have an order in place for with a publisher or distributor. Backorders are filled on a first ordered basis and statuses will be updated on the title page as well as emailed. ETAs are not guaranteed and are subject to change based on publisher / distributor and shipping carrier delivery date estimates.
Preorders are open for titles that have not yet been released but an order has been placed for with a publisher or distributor. Preorders are filled on a first ordered basis and updates will be emailed. While we will do our best to have preorders delivered on or around release date, we cannot guarantee this due to a variety of factors such as when we receive stock and publisher restrictions on early delivery.
Please note that preorders on imported novelty items (such as Good Smile, Kotobukiya, etc) may experience delays of 1-3 months from their original estimated release date due to issues affecting the supply chain. We will always send email updates in the event of a delay and will ship out preorders as soon as they are received.
Please see our policies page for more information on quality control, backorders, preorders, and cancellations.